Your basket is currently empty!
Explore Our Essential Policies for a Safe Experience
Understanding our terms of service and privacy policy ensures a secure and enjoyable journey through our mystical art platform. Stay informed and empowered!
✓ Gain clarity on your rights and responsibilities while using our site.
✓ Stay updated on how we protect your personal information.
Frequently Asked Questions
What are the terms of service?
Our terms of service outline the rules and guidelines for using our platform, ensuring a safe and enjoyable experience for all users. Please read them carefully before engaging with our content.
How do you handle privacy?
We take your privacy seriously. Our privacy policy explains how we collect, use, and protect your personal information. We are committed to safeguarding your data and ensuring transparency in our practices.
What is your return policy?
All sales are final, but if you receive a damaged item, please contact us within 14 days for a resolution.
Do you offer digital downloads?
Currently, we do not offer digital downloads. All our art prints are available in physical format only, ensuring the highest quality for our customers.
How can I contact customer support?
You can reach our customer support team through the contact form on our website. We aim to respond to all inquiries within 24 hours. For urgent matters, please mention ‘urgent’ in your message to expedite the process.
Our Policies
Terms of Service
By accessing or using our website (www.veilboundvisions.com), you agree to be bound by the following Terms of Service. These terms govern your use of our site, including browsing, purchasing, and engaging with content created by Velos & Nyx.
We ask all visitors to use our platform respectfully and lawfully. Any misuse, unauthorized duplication of content, or abusive behavior may result in access being restricted. We reserve the right to update or modify these terms at any time, and your continued use of the site signifies your acceptance of any changes.
If you have any questions about these terms, please contact us via our Contact Page.
Privacy Policy
At Veilbound Visions, we are deeply committed to safeguarding your privacy.
When you visit our site, we may collect personal information such as your name, email address, and order details to process your purchase, deliver your order, or provide customer support.
Your data is stored securely and never sold or shared with third parties unless necessary for fulfilling your order (e.g., delivery services). We may also use cookies to improve site functionality and user experience.
You can request access to, correction of, or deletion of your personal data by contacting us directly. Your trust means everything to us, and we promise to handle your information with the same care we put into our art.
Site Policies
Our goal is to ensure every interaction with Veilbound Visions feels intentional, respectful, and clear.
- Returns & Exchanges: We accept returns within 14 days of receipt for non-customized prints, as long as the item is in original condition. Please contact us before sending anything back.
- Cancellations: Orders can be cancelled within 24 hours of purchase. After that time, we may have already begun preparing your print.
- Damaged Goods: If your order arrives damaged, please send us a photo within 48 hours, and we’ll arrange a replacement or refund.
- Customer Support: We aim to respond to all inquiries within 2–3 business days. Please be kind; we are human, too.
All purchases are processed securely. Shipping details, product care, and packaging specifics can be found on each product page.
User Agreement
By engaging with Veilbound Visions, you enter into a mutual agreement to uphold integrity, transparency, and respect.
This includes:
- Using our site lawfully and ethically
- Respecting the original works of Velos & Nyx (no reproductions or unauthorized use)
- Agreeing to our terms regarding returns, communication, and privacy
- Understanding that handmade and printed artwork may contain minor variations, which we celebrate as part of their uniqueness
We are a small creative studio built on authenticity and trust. Your continued use of our site is a gentle agreement to walk this path with us—honestly, respectfully, and soulfully.
At Veilbound Visions, we believe in transparency and integrity. Our policies are crafted to foster trust and provide a clear understanding of your rights and responsibilities as a user. We encourage you to read through our policies carefully to ensure a seamless experience. Your engagement with our art and community is valued, and we strive to create a safe space for all.
Understanding Our Policies
Why Our Policies Matter
Our policies are essential in guiding our interactions and ensuring a harmonious relationship between our platform and users. They are designed to protect your rights while also outlining our commitments to you. We encourage you to familiarize yourself with these policies to enhance your experience and engagement with our art.
By adhering to our policies, you contribute to a respectful and supportive community. We are dedicated to maintaining a space where creativity flourishes, and every user feels valued and heard. Your understanding and compliance with our policies help us achieve this vision.